* Corruption caused adverse effects such as performance and fairness and standards of services.
The mentality of the traditional ruling class in civil services could not be changed appropriately. This requires a more service approach.
* Even though the Right to Information Act was brought in, the work culture of transparency could not be brought in sufficiently.
* There are still shortcomings in the public relations aspect of personnel or other issues of personnel development.
* Many values could not be properly constructed in the public services as per the requirement of the Citizens' Manifesto.
* The shortcomings in the availability of budget and finance due to organizational modernization and communication reforms etc., had an adverse effect.
* Team spirit was adversely affected due to the strength of superior-subordinate relations.
* Deficiencies in consumer awareness or consciousness in developing countries had an adverse effect.
Thank You