Brief mention of recommendations of the Second Administrative Reforms Commission

Brief mention of recommendations of the Second Administrative Reforms Commission
Posted on 15-07-2022

Brief mention of recommendations of the Second Administrative Reforms Commission to make the Citizen's Charter effective

The Citizen's Declaration can be made effective by adopting the following principles:

* One size does not fit all.

* Citizens' Charter should be prepared for each independent unit within the organization.

* Comprehensive consultation, involving civil society in the process.

* Strong commitment must be made.

* Internal processes and infrastructure should be reformed to meet the commitments made in the manifesto.

* Resolution mechanism in case of defaults.

* Periodic assessment of Citizens' Declarations.

* Benchmark using end-consumer feedback.

* Officers should be held responsible for the consequences.

Thank You